top of page

RETURN & REFUND POLICY

Updated at Jan, 15, 2024

 

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

 

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to In-Room Dining at Ethiopian Skylight Hotel, which is responsible for your information under this Return & Refund Policy.

  • Customer refers to the company, organization or person that signs up to use the In-Room Dining at Ethiopian Skylight Hotel Service to manage the relationships with your consumers or service users.

  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit In-Room Dining at Ethiopian Skylight Hotel and use the services.

  • Service refers to the service provided by In-Room Dining at Ethiopian Skylight Hotel as described in the relative terms (if available) and on this platform. 

  • Website: In-Room Dining at Ethiopian Skylight Hotel’s site, which can be accessed via this URL: www.ird-etskylight.com

  • You: a person or entity registered with In-Room Dining at Ethiopian Skylight Hotel to use the Services.

 

Return & Refund Policy

Thanks for shopping at In-Room Dining at the Ethiopian Skylight Hotel. We appreciate the fact that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

 

As with any shopping experience, some terms and conditions apply to transactions at In-Room Dining at Ethiopian Skylight Hotel. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or purchasing at In-Room Dining at Ethiopian Skylight Hotel, you agree to the terms set forth below, along with In-Room Dining at Ethiopian Skylight Hotel’s Privacy Policy.

 

If there’s something wrong with the product/service you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

 

Refunds

We at In-Room Dining at Ethiopian Skylight Hotel commit ourselves to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

 

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

 

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that In-Room Dining at Ethiopian Skylight Hotel is not liable for damages caused to the items during transit or transportation.

 

We follow certain policies to ensure transparency, efficiency and quality customer care:

 

  • We DO NOT allow returns on products sold online or in retail outlets.

  • We DO NOT accept returned goods, as we believe customers should get the best quality products.

  • Refunds are NOT given for any purchases made - be they online or in retail stores.

  • We DO NOT encourage exchanges of our products.

  • We DO NOT engage in reselling used products and discourage the same because we cannot ensure the best quality products for our customers.

 

For International Orders:

 

  • We DO NOT support Exchanges or Returns.

  • If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.

  • Orders already in shipping cannot be returned, canceled or refunded.

  • If you face any issues, be sure to get in touch with our Support Team immediately.

 

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

 

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, feel free to contact us and we will discuss any of the issues you are going through with our product.

 

© 2024, In Room Dining by Ethiopian Skylight Hotel. ALL RIGHTS RESERVED.

 

Ethiopian Airlines Group owns this restaurant and hotel.

The privacy and security of your personal information is critical to us. Read our hotel’s:

Privacy Policy            Cookie Policy             Terms & Conditions            EULA                  Disclaimer         Return & Refund

bottom of page